What is a new product?
A new product is a device that has not been used before & is thus "brand-new". What warranty does this product come with?
Certain import smartphones, tablets, and other devices may only be covered under warranty in the country of origin. In the event of a warranty claim, EXPANSYS will facilitate the warranty procedure for the customer for 6 months from the date of sale. In the event that the product is domestically, sourced, a domestic manufacturer warranty will apply, and the terms of that warranty will be outlined in the product description. More information about the extent of warranty coverage is outlined in our terms and conditions
. In the event of any questions, please don't hesitate to contact our customer service team for more information. What if I want more than 6 months of warranty coverage?
Most new devices are eligible for EXPANSYS Extended Service Plans to extend coverage through EXPANSYS for an additional cost. Eligible devices will have the option to add service plans to the basket in the checkout area. Do you guarantee that the product comes in a sealed box?
Most products come in sealed boxes. However, certain import devices must be opened and activated by our suppliers before they can be sold internationally, and in those cases the device may not be sealed.