I placed an order for a Homepod mini two days ago. Soon after that I received an email saying my order is on hold and asking for clarification on my contact number. I replied to that, but it results in opening a new support ticket. One day later, there was still no acknowledgement, and my order was still on hold. I sent another email with even more information, but still nothing after another day. It seems like my emails are not reaching any actual people.
Ticket 1: ODYD-8745-MUPU
Ticket 2: YGWP-6557-OQMF